Privacy & Data Processing Policy
Governing your use of vnoirs.com, our custom web application engineering services, and our official WhatsApp Cloud API business messaging infrastructure.
01.Information We Collect & Process
Depending on how you interact with Vnoirs (as a website visitor, project client, or recipient of messages sent via our WhatsApp Cloud API integrations), we may collect and process:
- Direct Inquiries: Full name, professional email address, phone number, company name, and project requirements submitted via our contact forms.
- WhatsApp Business Messaging Data: When deployed on behalf of a client, our systems process phone numbers, contact names, incoming text/media payloads, interactive button responses, and delivery/read timestamps.
- Technical & Infrastructure Logs: IP addresses, request headers, error logs, and webhook delivery status codes necessary to debug API uptime and maintain system security.
02.Purpose & Lawful Basis of Processing
We process collected data exclusively for lawful business and engineering purposes:
Contract Execution
Delivering contracted web development, cloud configuration, and WhatsApp Cloud API software milestones.
Operational Messaging
Dispatching transactional updates, verification codes, and client support communications via Resend and WhatsApp.
Security & Uptime
Defending API endpoints against DDoS, spam exploitation, unauthorized webhook impersonation, and fraudulent traffic.
Legal & Meta Compliance
Adhering to Meta Platform Terms, WhatsApp Business Solution Policies, and local data protection regulations.
03.Meta WhatsApp Cloud API Compliance
When building or hosting WhatsApp Cloud API solutions, Vnoirs operates as a technical provider in full alignment with Meta's Business Policies:
- Explicit User Opt-In: Messages are only transmitted to users who have provided verifiable consent according to Meta guidelines.
- Opt-Out Honored Instantly: Automated keyword detection (e.g., "STOP", "UNSUBSCRIBE") immediately halts automated sequences.
- End-to-End Encryption & Secure Transit: In-transit traffic between Meta servers and our application endpoints is encrypted using TLS 1.3 cryptographic protocols.
04.Data Retention & Automatic Pruning
We do not retain customer data indefinitely. Our retention framework adheres to strict principles of data minimization:
05.Your Data Rights
You have the full right under applicable data protection frameworks to exercise control over your personal records:
- • Right of Access: Request a copy of the personal information we maintain regarding you.
- • Right of Rectification: Request correction of inaccurate or outdated data.
- • Right of Erasure ("Right to Be Forgotten"): Request immediate deletion of your records from our databases and logs.
- • Right to Restrict Processing: Request suspension of processing activities.
To exercise any of these rights, email our Data Desk at cs@vnoirs.com with the subject line "Data Subject Request". We honor verified requests within 48 business hours.
06.Contacting the Privacy Team
For questions, clarifications, or security inquiries regarding this policy, reach us directly through our official channels: